Welcome to our Return Policy, where we see returns not as an end, but as a fresh start to our commitment to you.Simple and Clear, Just How You Like It
We believe in making things easier, not harder. That’s why our return policy is as simple as it gets: If you’re not 100% satisfied with Hawkeye Group within 30 days from the date of purchase, you get your money back. Period. If, for any reason, you are unsatisfied with Hawkeye Group after 30 days from the date of purchase, please contact us, so we can try to resolve any issues you may be experiencing with Hawkeye Group.
If you receive a damaged or malfunctioning product, you will need to contact us within 5 days from the date of purchase, using the contact information provided below and we will provide instructions for the return.
Note: We do not refund any shipping or handling costs.
You’ve got 30 days from the date of purchase to decide if Hawkeye Group is a keeper. If it’s not, we’re ready to take it back.
How to Return: Step-by-Step
- Find your receipt/online order confirmation number – it’s your golden ticket.
- Package the product like it’s a gift for a friend.
- Visit our website, fill out the return form, and we’ll guide you from there.
- Expect your refund within 7-10 business days after we receive the return.
Note: You are responsible for paying for your own shipping costs for returning Hawkeye Group, except if you received a damaged or malfunctioning product and you contacted us within 5 days from the date of purchase.
Exceptions to the Rule
Like any good story, there are always exceptions. For us, these are the following:
- Items marked as final sale; and
- Items that are damaged, unsanitary, dented, scratched or missing major contents.
Let’s talk. Please reach out to us, and we’ll find a solution together.
We Evolve With You
This policy isn’t set in stone. As we learn and grow with you, we might make changes, but always with your best interest at heart.Easily Accessible, Just Like Us You can find our policy not just here, but also footnoted on every page of our website. We believe in transparency, always.
Our Promise to You
We’re not just about transactions; we’re about transformations. This policy is our promise to you – a promise of a hassle-free, no-strings-attached experience, because your satisfaction isn’t just our priority, it’s our mission.
Welcome to a world where returns are as delightful as purchases.
In the event that you are unhappy with any of our products or have any questions, you can reach out to us at Marketing@hawkeyegroup.onmicrosoft.com or call 800-611-5797.